Refund policy

EV8 SoCal is committed to delivering an exceptional customer experience e in the shortest time possible. 

All sneakers are original, personalized and customized by our team of artists.

Please contact us with any questions or needs, we are always at your complete disposal.

 

RETURN POLICY

We specify that any customized product is to be considered final.Anyway we will evaluate your case and exceptionally, we will takes into consideration your requests in order to satisfy your expectations we will offer a size exchange just in case the shoes will not fit you but we encourage you to follow your Nike or Adidas size regularly worn

All returned items must comply with our returns policy:

•⁠ ⁠Items must be unworn, unused, unwashed and in the original condition received.

•⁠ ⁠Authenticity labels on footwear must be intact. If removed, the item will not meet the return policy and we will not take any action.

•⁠ ⁠Footwear must be returned in the original box provided and packaged inside a protective shipping box.

•⁠ ⁠Return requests must be sent within 14 days of the delivery date and items must be sent back within 7 days of the request being approved by our team. Items that do not conform or are sent outside of this period are subject to rejection and may be sent back.

If you believe you have received a damaged or defective item, or that a fulfillment error has occurred, please contact us via email and our customer service team will assist you immediately.

Return procedures:
•⁠ ⁠return the items as described above and within the times indicated
•⁠ ⁠as soon as the goods arrive they will be checked by our team and, when everything is compliant, we will proceed with any action previously agreed

 

HOW TO RETURN

As part of our commitment to reducing our environmental impact, our return instructions are paperless.

We recommend that you return your items using the packaging your order arrived in. If you can't do this, find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected inside the return packaging.


HOW CAN I CONTACT YOU?

Our Customer Care team is here for you 7 days a week. Our normal business hours are from 9am-6pm EST Monday through Sunday, and 9am-6pm GMT Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using the form or sending an email to info@ev8socal.com

We remind you that for any need we are available directly by chat on the site.

Please return the package to this address:

Legal business name

Ev8SoCal Corp

Employer Identification Number (EIN)

934200511

Account owner

Mariachiara Tancioni

Address

6265 Greenwhich Drive, 210, San Diego CA 92122 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ev8socal.com. Please note that returns will need to be sent to the following address: 6265 Greenwhich Drive, 210, San Diego CA 92122, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ev8socal.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

ALL PERSONALIZED AND CUSTOMIZED PRODUCTS OF WWW.EV8SOCAL.COM CANNOT BE RETURNED OR REFUNDED

Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@ev8socal.com.