Return Policy
EV8 SoCal is committed to delivering an exceptional customer experience e in the shortest time possible.
All sneakers are original, personalized and customized by our team of artists.
Please contact us with any questions or needs, we are always at your complete disposal.
RETURN POLICY
We specify that any customized product is to be considered final.Anyway we will evaluate your case and exceptionally, we will takes into consideration your requests in order to satisfy your expectations we will offer a size exchange just in case the shoes will not fit you but we encourage you to follow your Nike or Adidas size regularly worn
All returned items must comply with our returns policy:
• Items must be unworn, unused, unwashed and in the original condition received.
• Authenticity labels on footwear must be intact. If removed, the item will not meet the return policy and we will not take any action.
• Footwear must be returned in the original box provided and packaged inside a protective shipping box.
• Return requests must be sent within 14 days of the delivery date and items must be sent back within 7 days of the request being approved by our team. Items that do not conform or are sent outside of this period are subject to rejection and may be sent back.
If you believe you have received a damaged or defective item, or that a fulfillment error has occurred, please contact us via email and our customer service team will assist you immediately.
Return procedures:
• return the items as described above and within the times indicated
• as soon as the goods arrive they will be checked by our team and, when everything is compliant, we will proceed with any action previously agreed
HOW TO RETURN
As part of our commitment to reducing our environmental impact, our return instructions are paperless.
We recommend that you return your items using the packaging your order arrived in. If you can't do this, find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected inside the return packaging.
HOW CAN I CONTACT YOU?
Our Customer Care team is here for you 7 days a week. Our normal business hours are from 9am-6pm EST Monday through Sunday, and 9am-6pm GMT Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using the form or sending an email to info@ev8socal.com
We remind you that for any need we are available directly by chat on the site.
Please return the package to this address:
Legal business name
Ev8SoCal Corp
Employer Identification Number (EIN)
934200511
Account owner
Mariachiara Tancioni
Address
6265 Greenwhich Drive, 210, San Diego CA 92122
Owner and Data Controller
EV8 SoCal LLC
6265 Greenwhich Drive, 210, San Diego California 92122, United States
+1 8589994871
Owner contact email: info@ev8socal.com